Madrid Account Director, Customer Success (Hybrid) ESOP

Tech Sales Jobs; Madrid; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

AI training for employees

ESOP program

Spotify/LinkedIn Learning access

Volunteer opportunities

Global team events

Diverse international team

Competitive compensation

Résumé du poste

Insider One is hiring an Account Director for Spain (Madrid) to manage a portfolio in a hybrid setup. You will own retention, drive growth, and negotiate complex contracts in collaboration with the Customer Success team.

This role requires strong English and Spanish, and a strategic mindset to navigate large enterprise accounts across multiple industries. You will lead renewals, forecast performance, and collaborate with sales and product teams to deliver maximum value.

Qualifications

• 6+ years in Customer Success Management, Account Management, or Sales in SaaS.
• Excellent oral and written communication; strong listening skills.
• Proven track record in sales & persuasive skills.
• Self-motivated with a tech-savvy mindset to improve client relations.
• Care for clients and provide around-the-clock support.
• Experience negotiating contracts and navigating legal discussions.
• Strong presentation skills with executives and technical teams.

Responsabilités

• Own a portfolio of existing accounts and drive retention and growth.
• Identify upsell and cross-sell opportunities within accounts.
• Own renewals in cooperation with Customer Success team.
• Succeed in team selling for maximum account coverage and penetration.
• Forecast monthly and quarterly performance accurately.
• Negotiate deals at C-level and enterprise levels.
• Participate in onboarding and business review meetings with key stakeholders.
• Discover strategic customer needs and set goals to drive business impact.
• Analyze stakeholder mappings to plan touchpoints and engagement.
• Ensure renewal success and align with commercial targets.
• Drive customer advocacy with marketing through success stories.
• Monitor market trends to align with product roadmap.

Connaissances

Account Management

SaaS Sales

Contract Negotiations

Communication Skills

Strategic Thinking

Stakeholder Management

English & Spanish

Formation

University degree

Description du poste

Insider One is hiring an Account Director for Spain (Madrid) to manage a portfolio in a hybrid setup. You will own retention, drive growth, and negotiate complex contracts in collaboration with the Customer Success team.

This role requires strong English and Spanish, and a strategic mindset to navigate large enterprise accounts across multiple industries. You will lead renewals, forecast performance, and collaborate with sales and product teams to deliver maximum value.