End-User Tech Support Engineer: Office 365 & Trading Apps

PAMP S.A.; Barcelona; In loco; EUR 29.000 - 42.000; Tempo pieno

Descrizione del lavoro

PAMP S.A. is seeking an IT Support Specialist to ensure smooth daily operations by delivering responsive, high-quality end-user support. You will apply Office 365 and trading-app expertise to maintain system reliability and performance, working with global IT teams.

The role requires at least 3 years in IT support, strong Office 365 administration, Windows desktop experience, Entra ID, and remote access tools. Trading applications experience is a plus.

Competenze

• Minimum 3 years in IT support.
• Strong knowledge of Microsoft Office 365 suite and related administration.
• Familiarity with Windows desktop environments, Entra ID, and remote access tools.
• Experience supporting trading applications is highly desirable.

Mansioni

• End User Support: Provide first and second-line support for staff, troubleshooting hardware, software, and network issues.
• Office 365 Expertise: Support and administer Outlook, Teams, OneDrive, and SharePoint.
• Trading Application Support: Assist with installation, configuration, and troubleshooting of trading applications used by front-office teams.
• Incident & Service Management: Respond to and resolve incidents and service requests in line with SLAs, escalating when needed.
• Hardware Management: Set up, configure, and maintain laptops, desktops, mobile devices, printers and peripherals.
• User Onboarding/Offboarding: Manage account creation, permissions and system access for new hires and leavers.
• Collaboration: Work with global IT and infrastructure teams to ensure consistent support standards.
• Documentation: Maintain clear technical documentation, FAQs, and user guides.

Conoscenze

Troubleshooting

Interpersonal communication

Service orientation

Work under pressure

Fluent English

Strumenti

Office 365

Entra ID

Windows OS

Remote access tools

Trading applications

Descrizione del lavoro

PAMP S.A. is seeking an IT Support Specialist to ensure smooth daily operations by delivering responsive, high-quality end-user support. You will apply Office 365 and trading-app expertise to maintain system reliability and performance, working with global IT teams.

The role requires at least 3 years in IT support, strong Office 365 administration, Windows desktop experience, Entra ID, and remote access tools. Trading applications experience is a plus.