IT Support Technician — Remote & On-Site (Azure/AD, EMEA)

Talantir; Alcobendas; On-site; EUR 26,000 - 38,000; Full time

Job summary

Ria Money Transfer is seeking an IT Support Specialist to deliver remote and on-site user support across EMEA. The role requires strong administration of Microsoft environments, including Active Directory, Office 365/Exchange, and Azure, with emphasis on incident management and SLA adherence.

The candidate will handle ticketing, report incidents, and collaborate with internal clients while traveling as needed. English at medium-high level is required; flexibility for on-call shifts is expected.

Qualifications

• Degree in system administration and networking required.
• Experience with infrastructure components (switches, routers, servers, workstations, printers).
• Medium-high English level required.
• Willingness for on-duty support and overtime.
• Availability for travel.

Responsibilities

• Provide remote and on-site user support across EMEA.
• Administer Microsoft environments: AD, Office 365, Exchange, and Azure.
• Manage incident tickets and SLA adherence; document issues and resolutions.

Skills

System administration

Networking

TCP/IP

Active Directory

Office 365 / Exchange

Azure

Ticketing systems

Remote and on-site support

Education

Degree in system administration or networking

Tools

Manage Engine

JIRA

Azure

Office 365

Exchange

Active Directory

Job description

Ria Money Transfer is seeking an IT Support Specialist to deliver remote and on-site user support across EMEA. The role requires strong administration of Microsoft environments, including Active Directory, Office 365/Exchange, and Azure, with emphasis on incident management and SLA adherence.

The candidate will handle ticketing, report incidents, and collaborate with internal clients while traveling as needed. English at medium-high level is required; flexibility for on-call shifts is expected.