Senior End-User Support Engineer - Onsite Finance IT

279 TPIE (Madrid) Branch

Madrid

On-site

EUR 36,000 - 54,000

Full time

14 days+

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Job summary

The End User Support Engineer at TP ICAP Group in Madrid is a hands-on, office-based role delivering high-quality technical support across desktop, laptop, mobile, and conferencing technologies. You will own issues through to resolution, working in a fast-paced financial services environment, with shift rotations and occasional travel to other offices.

Candidates should have proven experience supporting Windows, macOS, Microsoft 365, AD, SCCM, and market data platforms, paired with strong

Qualifications

Experience providing desktop and end-user support within a financial services environment.
Experience with Windows 10/11, Microsoft 365, Active Directory and SCCM.
Experience with market data platforms (Bloomberg, Refinitiv, ICE).
Experience with audio-visual and video conferencing tech (Teams, Cisco, Webex).
Knowledge of MFA solutions (Okta) and ITSM processes (ITIL).
Strong communication and customer-service skills.

Responsibilities

Provide first-class end-user support across desktop, laptop, mobile, and peripherals.
Diagnose, troubleshoot and resolve hardware, software, and system issues and update tickets.
Manage incidents end-to-end, with regular stakeholder updates.
Collaborate with Infrastructure, Network, Security, Market Data, and Applications teams.
Support conferencing tech and device deployments; document resolutions.