Desktop Support Analyst (Hybrid) – Windows & macOS

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity; Madrid; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Morningstar Europe Ltd is hiring an Employee Technology Support Analyst to provide desktop support for ~650 users across 13 EMEA offices, based in Madrid. You will handle Windows/macOS environments, Office 365, and AV/meeting room tech, while maintaining asset records and supporting mobile devices.

The role requires strong customer service, troubleshooting skills, and the ability to work independently within a collaborative team.

Qualifications

• Excellent customer service skills.
• Experience of supporting and using Windows 10 Enterprise, MacOS, Active Directory, Microsoft Office 365 and Symantec Endpoint Protection.
• Flexibility to meet tight deadlines.
• Microsoft Exchange 2010/O365 administration
• FTP account administration and troubleshooting
• ITIL Foundation v3 Certificate in IT Service Management
• iOS and Android handset support
• RSA SecurID software tokens or equivalent
• SCCM experience
• Experience using JAMF Pro is a plus

Responsibilities

• Incident management - diagnose, resolve and close incidents.
• Identify opportunities to improve or enhance support activities.
• Provide first class customer service to Morningstar's employees.
• Resolve and own technical problems until resolution.
• Escalate to management/senior engineers as required.
• Support desktop environments (Windows and macOS), mobile devices and core applications.
• Imaging and installation of workstations.
• Maintain asset management database.
• Support audio visual services in meeting rooms and Zoom Rooms.
• Collaborate with more experienced technicians to solve complex issues.
• Serve as a technical resource on projects.
• Develop process and support documentation.
• Provide training and guidance to other staff

Skills

Windows 10 Enterprise

MacOS

Active Directory

Microsoft Office 365

Symantec Endpoint Protection

iOS and Android Handset Support

FTP account administration

RSA SecurID

Education

ITIL Foundation v3 Certificate in IT Service Management

Tools

JAMF Pro

SCCM

Microsoft System Centre Configuration Manager

RSA SecurID

Job description

Morningstar Europe Ltd is hiring an Employee Technology Support Analyst to provide desktop support for ~650 users across 13 EMEA offices, based in Madrid. You will handle Windows/macOS environments, Office 365, and AV/meeting room tech, while maintaining asset records and supporting mobile devices.

The role requires strong customer service, troubleshooting skills, and the ability to work independently within a collaborative team.