Regional Manager, Customer Success EMEA (Remote)

Talantir; Spain; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Leave Package

Work From Home

Training & Development

Stock Option Plan

Paid Time Off

Job summary

Constructor is seeking a Regional Manager, Customer Success (EMEA) to lead and scale a high-performing CS team across the EMEA region. You will drive renewal and expansion, optimizing search and discovery experiences for enterprise clients and coordinating with product and engineering to deliver measurable outcomes.

You’ll hire, coach, and retain top CS talent, implement scalable processes, and build executive relationships within customer organizations to ensure ongoing adoption and long-term

Qualifications

• Several years of experience working directly with customers and large, complex organisations in a technical environment.
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
• Strong technical curiosity and ability to discuss product functionality with technical and non-technical stakeholders.
• Excellent communication, coaching, and interpersonal skills.
• Ability to understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes.
• Strong influencing skills and ability to motivate teams and cross-functional partners.
• Proactive, solutions-oriented mindset with ability to learn quickly in a fast-moving environment.
• Genuine enjoyment of working with customers and solving new problems.
• Bonus: Fluency in multiple languages; ability to work EMEA hours.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers go live and continue to see measurable value from Constructor's product.
• Drive high standards of customer experience, adoption, and engagement across the region.
• Implement scalable processes and best practices to support team growth and improve service quality.
• Build and maintain executive relationships within customer organisations.
• Reinforce Constructor's value proposition throughout the customer lifecycle.
• Act as escalation point for complex customer challenges and lead from the front.
• Navigate enterprise stakeholder environments and align customers around shared goals.
• Partner with Product and Engineering to prioritise customer-impacting work and manage requests.
• Identify opportunities to improve onboarding, integrations, and ongoing optimisation.

Skills

Customer Success leadership

Stakeholder management

Cross-functional collaboration

Communication & coaching

Problem solving & prioritisation

Multilingual fluency (bonus)

EMEA hours availability

Job description

About You

You're an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes.

You're comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You've spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting.

What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You're curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience.

About The Position

As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor's platform.

You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams.

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.

Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.

We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.

Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

Your responsibilities will include:

• Leading, coaching, and developing a team of Customer Success Managers across EMEA
• Ensuring customers successfully go live and continue to see measurable value from Constructor's product
• Driving high standards of customer experience, adoption, and engagement across the region
• Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
• Building and maintaining strong executive relationships within customer organisations
• Reinforcing Constructor's value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
• Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
• Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities and align customers around shared goals
• Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
• Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
• Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes

About The Team

We're a passionate, global, remote-first team who love tackling complex problems and making our customers' and colleagues' lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results.

Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
• Experience supporting enterprise customers and navigating multi-stakeholder organisations
• Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
• Excellent communication, coaching, and interpersonal skills
• Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
• Strong influencing skills and the ability to motivate both your team and cross-functional partners
• A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
• Genuine enjoyment of working with customers and solving new problems
• Bonus: Fluency in multiple languages
• Ability to work EMEA hours

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan
• Paid Time Off