EMEA Senior Customer Success Leader

Talantir; Spain; Remote; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Career growth opportunities

Job summary

Onapsis is seeking a Senior Customer Success Manager for the EMEA region. You will lead and mentor a high-performing team of CSMs and Renewal Reps, while personally steering strategy for our most prestigious accounts.

You will translate complex cybersecurity and SAP challenges into scalable customer journeys, ensuring clients weave Onapsis into their security posture. You will drive regional strategy, lead executive reviews, and champion cross-functional advocacy to shape product requirements

Qualifications

• 6+ years in customer success or account management in enterprise software or cybersecurity domains.
• 2+ years of people leadership managing 5+ individual contributors.
• Experience navigating Board-level relationships in Global 2000 organizations.

Responsibilities

• Lead regional leadership and drive force multiplication by mentoring CSMs and Renewal Reps.
• Oversee renewal strategies, identify expansion opportunities, and coach teams on complex SAP/cybersecurity stakeholder navigation.
• Refine the regional customer journey with the VP of Customer Success and document scalable best practices.
• Serve as the primary regional voice of the customer for Product and Sales, translating field insights into product requirements.

Skills

People management

Strategic leadership

Stakeholder management

Account management

Deal strategy

Job description

Onapsis is seeking a Senior Customer Success Manager for the EMEA region. You will lead and mentor a high-performing team of CSMs and Renewal Reps, while personally steering strategy for our most prestigious accounts.

You will translate complex cybersecurity and SAP challenges into scalable customer journeys, ensuring clients weave Onapsis into their security posture. You will drive regional strategy, lead executive reviews, and champion cross-functional advocacy to shape product requirements