Dutch-Speaking FinTech Support Advisor | Relocation Included

Mercier Consultancy MD

España

On-site

EUR 28,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is sourcing a Dutch Speaking Advisor for Online Payment Platform in Bulgaria. You will support users of a digital payments ecosystem within FinTech, handling account management and payment inquiries with clarity and empathy.

The ideal candidate is a native Dutch speaker with EU work rights for Bulgaria and willingness to relocate. The role offers a competitive monthly salary, fully paid training, health insurance, relocation package, a performance bonus, and solid

Qualifications

Native or fluent Dutch (spoken and written) is mandatory.
Valid EU passport or right to work in Bulgaria.
Strong passion for FinTech and digital payments.
Excellent communication skills for technical financial queries.

Responsibilities

Provide world-class support to users of a leading digital payment ecosystem in FinTech.
Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues.
Maintain high security and compliance protocols in FinTech operations.
Translate complex payment solutions into clear guidance for Dutch-speaking customers.
Identify and escalate system errors to technical teams to ensure seamless platform operations.
Build trust with users through empathetic, accurate, and professional communication.
Refine internal support processes to improve customer satisfaction scores.