Dutch Speaking Support Specialist — Relocate to Bulgaria

Recruitment By Ierotheos; España; Vor Ort; EUR 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our Sofia team. The role involves providing top-tier customer assistance to Dutch-speaking clients, resolving complex inquiries, and collaborating with the Bulgarian office to optimize support workflows.

The position requires native/fluent Dutch, proven customer-facing experience, exceptional communication, and willingness to relocate. A full relocation package is offered as part of the role.

Qualifikationen

• Native or fluent Dutch (spoken and written).
• Proven experience in customer-facing roles within the customer support services sector is a strong asset.
• Exceptional communication skills and a passion for problem-solving.

Aufgaben

• Provide high-quality customer assistance through various digital channels.
• Maintain a deep understanding of company products to deliver accurate, helpful, and professional solutions to Dutch-speaking clients.
• Manage and resolve complex customer inquiries to ensure high levels of satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes and workflows.
• Document all interactions meticulously in the CRM system to track and analyze service trends.
• Stay updated with the latest support service industry standards to ensure a premium user experience.
• Contribute to a high-performance culture by meeting established individual and team KPIs.

Kenntnisse

Dutch language

Customer support

Communication skills

EU passport

On-site work

Jobbeschreibung

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our Sofia team. The role involves providing top-tier customer assistance to Dutch-speaking clients, resolving complex inquiries, and collaborating with the Bulgarian office to optimize support workflows.

The position requires native/fluent Dutch, proven customer-facing experience, exceptional communication, and willingness to relocate. A full relocation package is offered as part of the role.