Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is sourcing a Dutch Speaking Advisor for Online Payment Platform in Bulgaria. You will support users of a digital payments ecosystem within FinTech, handling account management and payment inquiries with clarity and empathy.

The ideal candidate is a native Dutch speaker with EU work rights for Bulgaria and willingness to relocate. The role offers a competitive monthly salary, fully paid training, health insurance, relocation package, a performance bonus, and solid

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport or right to work in Bulgaria.
• Strong passion for FinTech and digital payments.
• Excellent communication skills for technical financial queries.

Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem in FinTech.
• Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues.
• Maintain high security and compliance protocols in FinTech operations.
• Translate complex payment solutions into clear guidance for Dutch-speaking customers.
• Identify and escalate system errors to technical teams to ensure seamless platform operations.
• Build trust with users through empathetic, accurate, and professional communication.
• Refine internal support processes to improve customer satisfaction scores.

Skills

Dutch language

Job description

Dutch Speaking Advisor for Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth and excellence.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria, operating within the high-growth FinTech sector. This is one of the most sought-after Dutch-speaking jobs in the region, offering a unique opportunity to gain expertise in digital finance while enjoying a vibrant expatriate lifestyle.

Key Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem within the FinTech industry
• Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues
• Maintain high levels of security and compliance protocols as expected in the modern FinTech landscape
• Effectively translate complex financial payment solutions into clear, accessible guidance for Dutch-speaking customers
• Identify and elevate critical system errors to technical teams to ensure seamless platform operations
• Build long-term trust with users by providing empathetic, accurate, and professional communication
• Contribute to the ongoing refinement of internal support processes to enhance customer satisfaction scores

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role
• Valid EU passport or right to work in Bulgaria
• Strong passion for the FinTech industry and digital payment innovation
• Excellent communication skills with the ability to handle technical financial queries professionally
• Customer-centric mindset with previous experience in service-oriented roles
• Readiness to relocate for this exciting Dutch Speaking Advisor for Online Payment Platform position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and payment regulations
• Health Insurance and wellness perks
• Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
• Attractive Monthly Performance Bonus
• Excellent career progression paths within the FinTech industry
• And Much More..

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means embracing a country that perfectly blends ancient history with a modern, burgeoning tech scene. Bulgaria offers a fantastic Mediterranean-influenced climate, beautiful mountain ranges, and a cost of living that allows for a high-quality lifestyle that is increasingly popular among European professionals.

Sofia, in particular, is a vibrant capital city known for its diverse culinary landscape, historic architecture, and friendly expatriate community. When you secure a position with Mercier Consultancy Group, you are not just getting a job; you are moving to Bulgaria to build a life in a country that is quickly becoming the primary hub for tech innovation in Eastern Europe.