Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career Growth Opportunities

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our Sofia-based team. The role requires native Dutch and strong English, with all relocation logistics fully supported by the company.

You will provide high-quality omnichannel support and collaborate with international colleagues in a fast-paced environment. The successful candidate will relocate on-site to Sofia, enjoy fully paid training, health insurance, and a monthly salary with performance bonuses.

Qualifications

• Native or fluent Dutch (spoken and written) mandatory.
• Strong proficiency in English for global team communication.

Responsibilities

• Deliver omnichannel Dutch-speaking support to clients.
• Resolve inquiries and technical issues with proactive problem solving.
• Maintain detailed records of all customer interactions in the database.
• Collaborate with international teams to optimize workflows and customer experience.
• Stay updated on product knowledge and service policies to provide accurate information.
• Meet and exceed individual and team performance targets.

Skills

Dutch language

English language

Job description

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
• Maintain detailed and accurate records of all customer interactions in the company database.
• Collaborate with international teams to optimize workflows and enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
• Consistently meet and exceed individual and team performance targets to ensure service excellence.
• Contribute to the positive and collaborative culture of the Sofia office.
• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
• Strong proficiency in English to ensure effective communication within our global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and a professional attitude toward client relationship management.
• Availability to relocate on-site to Sofia for this career-defining opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia.
• Monthly Performance Bonus for high-achieving team members.
• Vibrant, multicultural work environment with excellent career growth prospects.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.