Dutch Speaking Customer Support

Swequi Next Consultancy; Alicante; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Flight reimbursement

1 month accommodation

Hybrid work model

Job summary

Swequi Next Consultancy in Alicante, Spain is seeking a Customer Service Representative to assist customers with mobile and home services. The role offers a base salary of 2,040 EUR gross per month plus a potential up to 15% monthly bonus, with relocation benefits to help you settle in.

The position is 39 hours per week, Monday to Friday with some Saturdays. A hybrid arrangement is available: first 3 months in the office, then partial remote work upon approval.

Qualifications

• Languages: Dutch & English
• Customer Service Skills: Excellent communicator, customer-focused, problem solver
• Tech-Savvy: Comfortable with computers and passionate about technology
• Sales Mindset: Able to identify and act on sales opportunities

Responsibilities

• Assist customers with mobile phones, internet, and TV services
• Set up SIM cards and internet on devices; troubleshoot home services
• Identify sales opportunities during customer interactions

Skills

Dutch language

English language

Customer service

Problem solving

Sales mindset

Tech-savviness

Job description

Job Details

Location

Alicante, Spain

Contract

Full Time

Industry

Customer Service

Salary

2040.00 – 2040.00 EUR

About the role

Imagine working where others go on vacation in sunny Alicante while helping customers with mobile and home services! Our clients make relocating easy, offering flight reimbursement and 1 month of accommodation to help you settle in smoothly.

Key Responsibilities

• As a Customer Service Representative, you'll assist customers with mobile phones, internet, and TV services, including:
• Mobile Services: SIM card setup, getting internet on devices
• Home Services: Internet troubleshooting, TV box setup

Requirements

• Languages: Dutch & English
• Customer Service Skills: Excellent communicator, customer-focused, problem solver
• Tech-Savvy: Comfortable with computers and passionate about technology
• Sales Mindset: Able to identify and act on sales opportunities

What We Offer

• Salary & Bonus: 2,040 gross/month + up to 15% monthly bonus
• Permanent Contract
• Flexible Hours: 39 hours/week, Monday- Friday with some Saturdays
• Training & Support: 2 weeks initial training + guided calls + extra training week
• Hybrid Opportunity: First 3 months in the office; partial remote work possible after approval
• Career Growth: Progress to Team Leader, Trainer, and more
• Social & Inspiring Environment: Collaborate with Dutch colleagues in a vibrant office
• Relocation Package: Flight reimbursement + 1 month accommodation for free

Why Alicante?

Work in a sunny, vibrant city with beautiful beaches, rich culture, and an amazing lifestyle. Enjoy a perfect balance of work and leisure while building an exciting career in customer service and tech support!