Dutch Speaking Customer Service Agent – Málaga

Top Jobs Abroad; Málaga; Hybrid; EUR 23,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

Relocation bonus

Two weeks training

Hybrid work after on-site period

Permanent contract with probation

Career progression paths

Job summary

Top Jobs Abroad is seeking Dutch-speaking Customer Service Agents to join a growing international team in Málaga, Spain. You will handle inbound inquiries about mobile, internet and TV services, using phone, chat and email to help customers and resolve issues with a friendly approach.

You may also recommend products and upgrades, ensuring the customer's needs are met. Flexible schedules, bonus opportunities, and a hybrid work model after the on-site period are available.

Qualifications

• Dutch language proficiency at C2 level (written and spoken).
• English language ability at B1 level.
• Friendly, customer-focused attitude and strong communication skills.
• Proactive, solution-oriented approach to problem solving.
• Comfortable working with computers and learning new systems.
• Legal right to live and work in Spain.
• Availability for flexible schedules, including evenings and weekends.

Responsibilities

• Be the first point of contact for customers with questions about mobile, internet and TV services.
• Answer inquiries by phone, chat and email and resolve issues in a friendly and efficient way.
• Recommend suitable products and upgrades when appropriate, keeping the customer's needs in mind.

Skills

Dutch language

English language

Customer-focused attitude

Communication skills

Proactive problem solving

Computer literacy

Right to work in Spain

Flexible schedules

Job description

We are recruiting on behalf of a client: a well-established international customer experience provider that supports a leading telecom brand. We are looking for Dutch-speaking Customer Service Agents to join their team in Málaga, Spain.

About the role

You will be the first point of contact for customers with questions about their mobile, internet and TV services. You will answer enquiries by phone, chat and email, resolve issues in a friendly and efficient way, and make sure every customer feels heard and well looked after. Where it fits, you will also recommend suitable products and upgrades, always with the customer's needs in mind.

What we are looking for

• Excellent Dutch, written and spoken (C2 level)
• Good working English (B1 level)
• A friendly, customer-focused attitude and strong communication skills
• A proactive, solution-oriented approach to problem solving
• Comfortable working with computers and learning new systems
• The legal right to live and work in Spain
• Availability for flexible schedules, including evenings and weekends

What we offer

• Salary of approx. EUR 2,095 gross per month for full-time work
• Performance bonus of approx. EUR 150 gross per month (up to 15% of salary)
• Relocation bonus of EUR 1,500 for candidates already living in Spain (paid after 6 months in the role)
• Flexible contracts of 32, 34, 36 or 39 hours per week
• Permanent contract with a 2-month probation period
• Two weeks of paid training to get you started
• Hybrid working after the initial on-site period
• Clear career paths, for example to Team Leader or Trainer
• Relocation support and HR help with the administrative side of moving
• Start dates: 19 October 2026 or 3 November 2026

Working hours

• Monday to Friday between 08:00 and 20:00, and weekends between 09:00 and 17:30
• Five working days per week, with fixed Monday mornings and Friday evenings
• Three evenings per week until 20:00 and two weekends per month
• Hours can be adjusted to workload without any effect on your salary