Customer Support Representative (m,f) Dutch : Telecommunications / internet

personalbro-u-herrmann; Alicante; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Dynamic multilingual team

Career development

Descripción de la vacante

personalbro-u-herrmann in Spain is seeking a dedicated customer support specialist to assist clients via phone, chat and email across mobile, internet and TV services. You will guide users through activation, setup, and account requests while delivering professional, solution‑oriented support.

The role requires native Dutch (C2) and English at B1 or higher, strong communication, problem solving, and the ability to spot cross‑selling opportunities. Hybrid work is possible with 2–3 days on-site.

Formación

• Native-level Dutch (C2) required.
• English at B1 level or higher.
• Excellent communication and customer service skills.
• Ability to identify cross-selling and upselling opportunities.
• Comfortable learning new systems and tools.

Responsabilidades

• Handle inbound customer inquiries via phone, chat, and email channels.
• Support customers with mobile, internet, and TV questions and issues.
• Assist with SIM card activation, mobile data setup, and account requests.
• Guide customers through TV box installation and home internet setup.
• Troubleshoot basic technical issues and provide solutions.
• Deliver professional, customer-focused, and solution-oriented support.
• Identify cross-selling and upselling opportunities when appropriate.
• Maintain accurate customer records and interaction notes.
• Collaborate with colleagues to ensure high-quality customer service.
• Meet service quality, productivity, and customer satisfaction targets.

Conocimientos

Dutch language proficiency

English language proficiency

Communication skills

Customer service

Problem solving

Sales orientation

Descripción del empleo

Start: 20.07.26 and 03.08.26

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Handle inbound customer inquiries via phone, chat, and email channels
• Support customers with mobile, internet, and TV-related questions and issues
• Assist with SIM card activation, mobile data setup, and account-related requests
• Guide customers through TV box installation and home internet setup processes
• Troubleshoot basic technical issues and provide effective solutions
• Deliver professional, customer-focused, and solution-oriented support
• Identify cross-selling and upselling opportunities when appropriate
• Maintain accurate customer records and interaction notes
• Collaborate with colleagues and internal teams to ensure high-quality customer service
• Meet service quality, productivity, and customer satisfaction targets.

REQUIREMENTS

• Native-level Dutch (C2), English at B1 level or higher
• Strong communication and customer service skills
• Customer-oriented mindset with excellent problem-solving abilities
• Comfortable identifying cross-selling and upselling opportunities
• Good computer literacy and ability to learn new systems quickly
• Tech-savvy with an interest in technology and telecommunications services
• Availability to work rotational schedules, including evenings and weekends
• Legal right to live and work in Spain with valid documentation (EU passport or residency permit)
• Previous customer service, contact centre, retail, hospitality, or sales experience
• Experience in telecommunications, technology, or technical support environmentsExperience handling phone, chat, or email support channels.

OFFER

• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Relocation support
• And much more!