Dutch-Speaking Customer Specialist — On-site in Spain

Cbtalents; Benalmádena; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Annual performance bonus

International environment

Job summary

Cbtalents is seeking a Dutch-speaking Customer Representative to join its international service team in Benalmádena, Spain. You will assist customers across phone, email, and chat, resolve inquiries, and ensure a positive experience while meeting internal timelines.

The role emphasizes teamwork and independent handling, with opportunities to work in a multicultural setting and to grow within the company. On-site position with an annual performance bonus.

Qualifications

• Fluency or bilingual proficiency in Dutch.
• Good communication and interpersonal skills.
• Customer-oriented mindset and willingness to assist customers.
• Ability to understand customer needs and provide appropriate solutions.
• Good problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows, Microsoft Office, and internet configuration is an advantage.

Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.
• Record customer interactions and update information in internal systems.
• Provide accurate responses and solutions within established deadlines.
• Guide customers through the complaints process.
• Follow up on customer requests until resolution.
• Escalate complex issues to the relevant teams when necessary.
• Stay up to date with company products, services, processes, and policies.
• Monitor customer service performance and maintain service quality.

Skills

Dutch language

Communication

Customer mindset

Teamwork

Independent work

Tools

Windows

Microsoft Office

Internet basics

Job description

Cbtalents is seeking a Dutch-speaking Customer Representative to join its international service team in Benalmádena, Spain. You will assist customers across phone, email, and chat, resolve inquiries, and ensure a positive experience while meeting internal timelines.

The role emphasizes teamwork and independent handling, with opportunities to work in a multicultural setting and to grow within the company. On-site position with an annual performance bonus.