Customer Representative (Dutch-speaking) – On-Site

RMG Recruitment Agency; Benalmádena; On-site; EUR 19,000 - 21,000; Full time

Benefits offered by this job

Onboarding program

Coaching and development

Team environment

Job summary

RMG Recruitment Agency is seeking a Dutch-speaking Customer Representative to join on-site in Benalmádena, Spain. You will assist customers with product, account and service inquiries, delivering friendly, accurate resolutions while using strong communication skills in Dutch, Spanish and English.

You will handle inbound contacts, document interactions, and escalate when necessary. The role requires on-site work 09:00–18:00, Monday to Friday, with two Saturday shifts monthly and an ASAP start.

Qualifications

• Dutch native or C1 level in Dutch
• Strong Spanish and English communication skills
• Excellent written and verbal communication, empathy and active listening

Responsibilities

• Handle inbound customer contacts and understand each enquiry to provide clear solutions
• Document interactions accurately and maintain records
• Escalate complex issues promptly when needed

Skills

Dutch proficiency

Spanish proficiency

English proficiency

Customer service experience

Job description

Customer Representative (Dutch-speaking) — On-Site, Benalmadena, Spain

Role summary: Join a leading multinational customer experience company supporting an optical retail brand. Help customers in Dutch with product, account and service enquiries, delivering friendly, accurate and timely resolutions.

Responsibilities

Handle inbound customer contacts; understand each enquiry and provide clear solutions; document interactions accurately; escalat...

Schedule and location

On-site in Benalmadena, Spain. 09:00–18:00 Monday–Friday, plus two Saturdays per month. Urgent recruitment; start ASAP.

Compensation

€19,200 gross per year plus up to €1,800 performance bonus. Three positions available.

Requirements

Languages: Dutch at native or C1 level; Spanish and English communication skills. Strong written and verbal communication, empathy, active listening, problem-solving and basic digital skills. Customer-service or call-centre experience is helpful. Must be able to work on-site in Benalmadena and the stated schedule.

Benefits

Role-related onboarding and ongoing coaching; collaborative team environment; opportunity to develop customer-experience skills.