Dutch-Speaking Customer Representative - Spain

Cbtalents; Benalmádena; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Annual performance bonus

International environment

Job summary

Cbtalents is seeking a Dutch-speaking Customer Representative to join its international service team in Benalmádena, Spain. You will assist customers across phone, email, and chat, resolve inquiries, and ensure a positive experience while meeting internal timelines.

The role emphasizes teamwork and independent handling, with opportunities to work in a multicultural setting and to grow within the company. On-site position with an annual performance bonus.

Qualifications

• Fluency or bilingual proficiency in Dutch.
• Good communication and interpersonal skills.
• Customer-oriented mindset and willingness to assist customers.
• Ability to understand customer needs and provide appropriate solutions.
• Good problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows, Microsoft Office, and internet configuration is an advantage.

Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.
• Record customer interactions and update information in internal systems.
• Provide accurate responses and solutions within established deadlines.
• Guide customers through the complaints process.
• Follow up on customer requests until resolution.
• Escalate complex issues to the relevant teams when necessary.
• Stay up to date with company products, services, processes, and policies.
• Monitor customer service performance and maintain service quality.

Skills

Dutch language

Communication

Customer mindset

Teamwork

Independent work

Tools

Windows

Microsoft Office

Internet basics

Job description

About the Position

We are looking for a Dutch-speaking Customer Representative to join an international customer service team in Benalmádena, Spain.

In this role, you will assist customers through different communication channels, handle their inquiries, and provide effective solutions while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.
• Record customer interactions and update information in internal systems.
• Provide accurate responses and solutions within established deadlines.
• Guide customers through the complaints process.
• Follow up on customer requests until resolution.
• Escalate complex issues to the relevant teams when necessary.
• Stay up to date with company products, services, processes, and policies.
• Monitor customer service performance and maintain service quality.

Requirements

• Fluency or bilingual proficiency in Dutch.
• Good communication and interpersonal skills.
• Customer-oriented mindset and willingness to assist customers.
• Ability to understand customer needs and provide appropriate solutions.
• Good problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows, Microsoft Office, and internet configuration is an advantage.

What We Offer

• On-site position in Benalmádena, Spain.
• Annual performance bonus.
• Opportunity to work in an international environment.