Dutch-Speaking Customer Advisor (On-Site)

RMG Talent; Benalmádena; On-site; EUR 19,000 - 21,000; Full time

Job summary

RMG Talent in Benalmádena, Spain, seeks a Customer Representative (Dutch-speaking) to join an on-site team supporting an optical retail brand. You will assist customers in Dutch with product, account and service enquiries, delivering friendly, accurate resolutions.

Responsibilities include handling inbound contacts, understanding each enquiry to provide clear solutions, documenting interactions, and elevating complex cases as needed.

Qualifications

• Dutch native or C1 required; Spanish and English communication skills.
• Strong written and verbal communication, empathy, active listening, problem-solving and basic digital skills.

Responsibilities

• Handle inbound customer contacts and understand each enquiry to provide clear solutions.
• Document interactions accurately and elevate complex cases appropriately.
• Meet service-quality and customer-care standards.

Skills

Dutch-speaking

Customer service

Empathy

Active listening

Problem solving

Job description

RMG Talent in Benalmádena, Spain, seeks a Customer Representative (Dutch-speaking) to join an on-site team supporting an optical retail brand. You will assist customers in Dutch with product, account and service enquiries, delivering friendly, accurate resolutions.

Responsibilities include handling inbound contacts, understanding each enquiry to provide clear solutions, documenting interactions, and elevating complex cases as needed.