Customer Representative (Dutch-speaking) – On-Site

RMG Talent; Benalmádena; On-site; EUR 19,000 - 21,000; Full time

Job summary

RMG Talent in Benalmádena, Spain, seeks a Customer Representative (Dutch-speaking) to join an on-site team supporting an optical retail brand. You will assist customers in Dutch with product, account and service enquiries, delivering friendly, accurate resolutions.

Responsibilities include handling inbound contacts, understanding each enquiry to provide clear solutions, documenting interactions, and elevating complex cases as needed.

Qualifications

• Dutch native or C1 required; Spanish and English communication skills.
• Strong written and verbal communication, empathy, active listening, problem-solving and basic digital skills.

Responsibilities

• Handle inbound customer contacts and understand each enquiry to provide clear solutions.
• Document interactions accurately and elevate complex cases appropriately.
• Meet service-quality and customer-care standards.

Skills

Dutch-speaking

Customer service

Empathy

Active listening

Problem solving

Job description

Customer Representative (Dutch-speaking) - On-Site

Role summary: Join a leading multinational customer experience company supporting an optical retail brand. Help customers in Dutch with product, account and service enquiries, delivering friendly, accurate and timely resolutions.

Responsibilities: Handle inbound customer contacts; understand each enquiry and provide clear solutions; document interactions accurately; elevate complex cases appropriately; meet service-quality and customer-care standards.

Schedule and location: On-site in Benalmadena, Spain. 09:00-18:00 Monday-Friday, plus two Saturdays per month. Urgent recruitment; start ASAP.

Compensation: €19,200 gross per year plus up to €1,800 performance bonus. Three positions available.

Requirements

Languages: Dutch at native or C1 level; Spanish and English communication skills. Strong written and verbal communication, empathy, active listening, problem-solving and basic digital skills. Customer-service or call‑centre experience is helpful. Must be able to work on-site in Benalmadena and the stated schedule.

Role-related onboarding and ongoing coaching; collaborative team environment; opportunity to develop customer-experience skills.