Full-Time Dutch-Speaking On-Site Customer Care (Barcelona)

Concentrix; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Bring-a-friend bonus

Paid training

Career development

Central Barcelona location

Job summary

Concentrix is seeking a Customer Service Representative to join our Barcelona on-site team handling Dutch-speaking customers with high quality service.

You will take incoming calls, emails, and messages, log details in our systems, and work to resolve issues within SLA, with full training and career development opportunities. This role offers a stable schedule, central Barcelona location, and a generous onboarding package.

Qualifications

• Proficient or bilingual in Dutch plus an advanced level of English
• Good disposition to work in a customer service environment
• Customer care skills – listen to and understand customers’ needs
• Take ownership of, and progress calls to resolution or escalate when needed
• Working knowledge of IT platforms/equipment is a plus (Windows/MS Office)

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, or alerts and solve user requests
• Log call details in call management systems and provide response within SLA
• Maintain product knowledge and expertise related to customer applications

Skills

Dutch

English

Customer care

Call handling

Job description

Concentrix is seeking a Customer Service Representative to join our Barcelona on-site team handling Dutch-speaking customers with high quality service.

You will take incoming calls, emails, and messages, log details in our systems, and work to resolve issues within SLA, with full training and career development opportunities. This role offers a stable schedule, central Barcelona location, and a generous onboarding package.