Dutch‑Speaking Customer Support Agent — Hybrid Málaga

Top Jobs Abroad; Málaga; Hybrid; EUR 23,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

Relocation bonus

Two weeks training

Hybrid work after on-site period

Permanent contract with probation

Career progression paths

Job summary

Top Jobs Abroad is seeking Dutch-speaking Customer Service Agents to join a growing international team in Málaga, Spain. You will handle inbound inquiries about mobile, internet and TV services, using phone, chat and email to help customers and resolve issues with a friendly approach.

You may also recommend products and upgrades, ensuring the customer's needs are met. Flexible schedules, bonus opportunities, and a hybrid work model after the on-site period are available.

Qualifications

• Dutch language proficiency at C2 level (written and spoken).
• English language ability at B1 level.
• Friendly, customer-focused attitude and strong communication skills.
• Proactive, solution-oriented approach to problem solving.
• Comfortable working with computers and learning new systems.
• Legal right to live and work in Spain.
• Availability for flexible schedules, including evenings and weekends.

Responsibilities

• Be the first point of contact for customers with questions about mobile, internet and TV services.
• Answer inquiries by phone, chat and email and resolve issues in a friendly and efficient way.
• Recommend suitable products and upgrades when appropriate, keeping the customer's needs in mind.

Skills

Dutch language

English language

Customer-focused attitude

Communication skills

Proactive problem solving

Computer literacy

Right to work in Spain

Flexible schedules

Job description

Top Jobs Abroad is seeking Dutch-speaking Customer Service Agents to join a growing international team in Málaga, Spain. You will handle inbound inquiries about mobile, internet and TV services, using phone, chat and email to help customers and resolve issues with a friendly approach.

You may also recommend products and upgrades, ensuring the customer's needs are met. Flexible schedules, bonus opportunities, and a hybrid work model after the on-site period are available.