Dutch Customer Service Advisor

Zohorecruit; Benalmádena; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Zohorecruit is seeking a Dutch-speaking customer support agent in Benalmádena, Spain. You will assist eCommerce customers across channels, identify issues, provide solutions, and document every action in our CRM.

Fluency in Dutch (native) and English (minimum B2) is required, with excellent writing and verbal communication skills to explain technical topics clearly. You should stay calm under pressure and work well both independently and in a team.

Formación

• Fluent in Dutch (native level) and English (B2 or higher).
• Excellent writing and verbal communication to simplify technical language.
• Calm under pressure with good listening and empathy.

Responsabilidades

• Assist eCommerce customers across channels (phone, chat, future emails/social).
• Identify issues, handle complaints, provide solutions and alternatives.
• Document actions in CRM in detail and collaborate with other teams when needed.

Conocimientos

Dutch language

English (B2)

Communication skills

Stress resilience

Teamwork

Time management

Descripción del empleo

Duties and Responsibilities:

• Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
  
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
  
• Use cheat sheets,guides andprotocolsprovided during the training
  
• Ensure customer satisfaction and provide professional customer support
  
• Identify when the issue should be re-assigned to another department
  
• Collaborate with other agents or teams in case of more complex cases
  
• Document each action taken in a CRM system in detail.
  

Requirements

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
  
• Good listening skills and ability to empathize with others
  
• Ability to solve issues in a timely manner
  
• Ability to work independently while being a team player at the same time
  
• Ability to cover shift rotation and be on time at the office.
  
• Be part of a dynamic and creative team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential