Customer Experience Specialist (Dutch)

Twentoo; Valencia; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Daily breakfast and lunch provided at‑

Annual AI learning budget

Internal mentorship and development

Comprehensive onboarding programme

Support with Spanish bureaucracy and N

Job summary

Twentooconsulting in Valencia, Spain, is hiring a Customer Experience Specialist to provide Dutch-speaking customer support on-site. The role requires strong communication, problem-solving, and the ability to handle multiple channels while achieving KPIs.

You will collaborate with internal teams and suppliers to resolve inquiries and improve customer experience. Based in Valencia, you will join a full-time on-site team with a focus on delivering high-quality support and a proactive approach to

Qualifications

• Native or near-native Dutch and fluent English.

Responsibilities

• Provide customer support to Dutch-speaking customers via phone, email and live chat.
• Handle customer questions, orders and product-related enquiries.
• Resolve complex customer cases and identify practical solutions.
• Coordinate with internal teams and external suppliers when required.
• Manage customer cases across multiple channels while maintaining high service and quality standards.
• Identify root causes of recurring customer issues and contribute to process improvements.
• Maintain accurate customer and case information within the relevant systems.
• Meet daily productivity, quality and customer satisfaction KPIs.
• Participate in team meetings, 1:1s, workshops and improvement projects.

Skills

Dutch language

English language

Communication skills

Problem solving

Job description

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat

• Handle customer questions, orders and product-related enquiries

• Resolve complex customer cases and identify practical solutions

• Coordinate with internal teams and external suppliers when required

• Manage customer cases across multiple channels while maintaining high service and quality standards

• Identify root causes of recurring customer issues and contribute to process improvements

• Maintain accurate customer and case information within the relevant systems

• Meet daily productivity, quality and customer satisfaction KPIs

• Participate in team meetings, 1:1s, workshops and improvement projects

REQUIREMENTS:

• Native or near-native Dutch and fluent English

• A third language is an advantage

• Minimum 1 year of experience in a fast-paced customer-facing role

• Strong communication and interpersonal skills

• Natural problem-solving ability and a proactive approach

• Ability to remain calm and effective under pressure

• Comfortable working with KPIs, multiple channels and systems

• Already based in or near Valencia, Spain

• Eligible to work in Spain / EU work eligibility (no visa sponsorship)

• Available to start as soon as possible

• Working hours: Monday to Friday, 09:00 to 17:30

BENEFITS:

• Daily breakfast and lunch provided at the office

• Twice-weekly bootcamp in the park

• Annual AI learning budget

• Internal mentorship, development opportunities and personal development workshops

• Comprehensive onboarding programme

• Support with Spanish bureaucracy and NIE process

• Employee discount, referral bonus and paid volunteering time

• 1 month of accommodation if relocating

• And much more!