Dutch Speaking Customer Support - Alicante, Spain

Top Jobs Abroad Sl; Alicante; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Relocation package (eligible)

Paid training

Growth opportunities

International team

Job summary

Top Jobs Abroad Sl is hiring a Dutch-speaking Customer Service Representative in Alicante, Spain for a major telecom provider. You will assist Dutch customers with mobile, internet and TV queries, activate SIMs, troubleshoot connections and upsell suitable products.

The role is full-time with a permanent contract, a 2-month probation, paid training and a hybrid work setup after onboarding (3 days home, 2 days in the office). Fluency in Dutch (C2) and English (min B1) is required.

Qualifications

• Fluent Dutch (C2) in speaking and writing.
• English level at least B1.
• Customer-friendly with strong communication and commercial mindset.
• Proactive problem-solver with a tech affinity.

Responsibilities

• Assist customers with activations and setups for mobile, internet and TV.
• Resolve mobile internet problems and investigate slow connections.
• Help customers install equipment and answer technical questions.
• Identify cross-selling opportunities and advise on suitable products.
• Provide excellent service and proactive solutions to each customer.

Skills

Dutch language (C2)

English (B1)

Customer-oriented

Strong communication

Commercial mindset

Proactive problem-solving

Tech affinity

Job description

Description: Customer Service Representative (Dutch-speaking) – Alicante, Spain Do you want to live and work under the Spanish sun while working for one of the biggest telecom providers in the Netherlands? This is your chance! For our client in Alicante, we are looking for enthusiastic Dutch-speaking customer service representatives.

What do you get?

• Salary: €2,094.66 gross per month (full-time)
• Bonus: Average of €150 gross per month, with a maximum of 15% of your monthly salary
• Contract: Permanent contract (indefinite term) with a 2-month probation period
• Working hours: Choose between 32, 34, 36 or 39 hours per week
• Training: Paid 2-week training so you start fully prepared
• Hybrid working: After the mandatory two-week onboarding period in the office, you can work partly from home depending on your performance (3 days at home, 2 days in the office)
• Location: Modern and friendly office in Alicante
• Growth opportunities: Develop towards Team Leader, Trainer or another internal role
• International team: Work alongside friendly Dutch-speaking colleagues
• Relocation: Possibility of a relocation package if you qualify
• Support: Help with the administrative side of living and working in Spain
• Work environment: Work within an international company with plenty of development opportunities

What will you do?

As a customer service representative, you help customers with questions about mobile telephony, internet and television. For example:

• Activating a SIM card
• Solving mobile internet problems
• Investigating slow internet connections
• Helping customers install equipment
• Answering technical questions and offering suitable solutions

Besides delivering excellent service, you also play a commercial role. You spot opportunities for cross‑selling and upselling, and you advise customers naturally on products or services that truly suit them.

Who are we looking for?

• You speak and write fluent Dutch (C2 level)
• You have at least B1-level English
• You are customer-friendly, strong communicator and commercially minded
• You think in solutions and work proactively
• You are good with computers and have an affinity with technology
• You have the right to live and work in Spain and hold the necessary documentation

Working hours Monday to Friday: 08:00 – 20:00
Saturday and Sunday: 09:00 – 17:30

Why choose this role?

You get the chance to build an international career while enjoying life in Spain. You'll join an informal, social work environment where personal development is central and where your commitment is rewarded with great growth opportunities.

Ready for a new adventure in Spain?

Dutch speaking Customer Support - Alicante, Spain Alicante, ES