Dutch Customer Service Rep - Málaga (Relocation Allowance & Travel Paid)

Next Job Abroad; Málaga; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation packages

Company accommodation

Paid onboarding

Hybrid work model

HR onboarding support

Career development opportunities

Job summary

Next Job Abroad seeks a Dutch-speaking Customer & Tech Support Specialist to assist Dutch customers via phone, chat, and email about mobile plans, home internet, and TV setups in Spain, Alicante or Málaga.

You will join an international team, delivering clear, top-tier service while identifying value-added options during interactions. Training provided; hybrid work after onboarding.

Qualifications

• Native Dutch or C2 level in Dutch (spoken and written).
• English at least B1 for internal comms and training.
• EU Passport or Spanish work permit with full rights to live and work in Spain.

Responsibilities

• Handle inquiries via phone, chat and email with clarity and empathy.
• Assist customers with SIM setup, data activation, and TV box configuration; resolve home internet issues.
• Provide step-by-step guidance for standard questions and basic tech issues.
• Identify opportunities for cross-selling and upselling, with training provided.
• Maintain accurate customer interaction records in the database.
• Collaborate with a Dutch-speaking team in a tech-enabled office environment.

Skills

Customer focus

Cross-selling

Tech-savvy

Reliability

Tools

CRM systems

Job description

Ready to Build Your Career Under the Spanish Sun?

Are you looking to take your customer service skills to Spain? Join our dynamic, international team in beautiful Alicante or Málaga! We are seeking enthusiastic, Dutch-speaking Customer & Tech Support Specialists to support customers of one of the Netherlands' leading telecommunications and digital providers.

Whether you are already living locally in Spain or ready to embark on a new adventure abroad, this is your opportunity to combine professional growth, tech support, and customer care with an incredible Mediterranean lifestyle!

About the Role

As a Dutch Support Specialist, you will serve as the friendly, solution-oriented connection for Dutch customers reaching out via phone, chat, and email regarding their mobile plans, home internet, and TV setups. Your goal is to deliver clear, top-tier service while keeping an eye out for tailored options that add real value to the customer's experience.

Key Responsibilities

• Inbound Customer Support: Handle customer inquiries via phone, chat, and email with clarity, empathy, and efficiency.
• Technical Assistance & Troubleshooting: Help customers set up SIM cards, activate mobile data, configure TV set-top boxes, and resolve home internet connectivity issues.
• Solution-Oriented Guidance: Deliver friendly, step-by-step assistance for both standard customer service questions and basic technical issues.
• Commercial Awareness: Identify natural opportunities for cross-selling and upselling upgraded products or services (no prior sales experience required—full training provided).
• Data Management: Maintain accurate, up-to-date customer interaction records in the database.
• Teamwork: Work closely alongside a supportive, collaborative team of fellow Dutch speakers in an engaging office environment.

Examples of Typical Customer Questions

• Mobile: "How do I install my new SIM card?" or "How do I activate mobile data on my device?"
• Home Internet & TV: "My internet connection is running slowly, what steps can I take?" or "How do I connect and set up my new TV box?"

Language Proficiency

• Dutch: Native or C2-level proficiency (spoken and written).
• English: B1 intermediate level or higher (for internal communication and training).

Skills & Experience

• Customer Focus: Strong communication skills with an empathetic, solution-oriented mindset.
• Commercial Comfort: Comfortable with cross-selling and upselling during customer interactions (previous sales experience is not required; comprehensive training is provided).
• Tech-Savvy: Good computer literacy, comfortable navigating multiple systems simultaneously, and quick to learn new digital tools.
• Work Ethic: Proactive, efficient, reliable, and eager to learn and grow professionally.

Legal Requirements

• Must hold a valid EU Passport or a valid Spanish Work Permit / Residency with full legal rights to live and work in Spain.

Schedule & Availability Requirements

• Working Hours: Operational hours are Monday–Friday between 08:00–20:00 and Weekends between 09:00–17:30.
• Weekly Commitment: Available 5 days per week with flexible contract options (39, 36, 34, 32, 30, or 25 hours per week).
• Mandatory Availability:
• Monday morning availability is required.
• Friday evening availability is required.
• Must be available to work up to 3 evening shifts per week (until 20:00).
• Must be available to work 2 weekends per month.
• Willingness to adjust daily hours based on operational workload (without impacting total contract hours or salary).

Compensation & Contract

• Competitive Base Salary: Tiered monthly gross salary based on your selected workload:
• 39 hours/week: €2,094 gross/month
• 36 hours/week: €1,933 gross/month
• 34 hours/week: €1,826 gross/month
• 32 hours/week: €1,718 gross/month
• Monthly Bonus: Performance-based bonus of up to 15% of your monthly gross salary.
• Contract Security: Permanent Spanish employment contract under Spanish labor law and the Contact Center Collective Agreement from Day 1 (includes a standard 2-month probation period).

Relocation & Local Hiring Packages

• For Candidates Relocating to Spain: Choose between two comprehensive relocation packages:
• Option A (Relocation Allowance): €750 cash compensation allowance (paid together with your 2nd monthly salary) + reimbursement for travel expenses to Spain.
• Option B (Company Accommodation): 1 month of company-provided shared accommodation (subject to room availability verified during interviews) + reimbursement for travel expenses to Spain.

Training & Work Model

• Paid Onboarding: 4 weeks of fully paid, structured training:
• 2 weeks of interactive classroom training
• 1 week of practical on-the-job training
• 1 week of dedicated coaching
• Flexible Work Model: First 3 months are fully on-site. After completing 3 months, you become eligible for a hybrid work model (working 2–3 days per week from home based on performance).

Additional Company Perks

• Administrative Assistance: Full dedicated HR support for local Spanish onboarding, including assistance with your Spanish Social Security registration and NIE paperwork guidance.
• Career Development: Real internal progression paths into senior roles such as Team Leader, Trainer, QA Specialist, or Management.
• Work Culture: Join an award-winning international company working directly alongside friendly, Dutch-speaking colleagues in vibrant coastal cities.