Dutch-Speaking Account Executive – Malaga (On-Site)

Fh Collective - Academy; Orce; On-site; EUR 17,000 - 21,000; Full time

Job summary

Fh Collective - Academy is seeking a Customer Representative (Dutch-speaking) for on-site work in Benalmádena (Malaga), Spain. You will handle inquiries via phone, email, chat, and other channels, assisting shoppers with orders, payments, products and promotions while maintaining high service standards.

Fluency in Dutch and good command of English are required, along with a strong customer-first mindset, patience, and problem-solving skills.

Qualifications

• Languages: native-level or bilingual Dutch with good English.
• Core competencies: strong communication and active listening.
• Professional attributes: patience, empathy and customer-first mindset.

Responsibilities

• Handle customer inquiries via telephone, email, chat, and other channels.
• Support shoppers with questions about online orders, payments, products, and promotions.
• Handle calls and escalations from physical retail locations and record interactions in ticketing systems.
• Provide timely responses and solutions within service quality standards.
• Stay up to date with products, services, processes and policies.
• Escalate complex issues to relevant internal teams and guide customers through complaints processes.

Skills

Dutch language

English language

Customer service

Active listening

Communication

Tools

Windows

Microsoft Office

Job description

Fh Collective - Academy is seeking a Customer Representative (Dutch-speaking) for on-site work in Benalmádena (Malaga), Spain. You will handle inquiries via phone, email, chat, and other channels, assisting shoppers with orders, payments, products and promotions while maintaining high service standards.

Fluency in Dutch and good command of English are required, along with a strong customer-first mindset, patience, and problem-solving skills.