Desktop Support Engineer L2 ES

Excis Compliance; Barcelona; Híbrido; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Excis Compliance is seeking an L2 Desktop Support Technician to deliver onsite and remote support for Windows and Apple devices across multiple Barcelona sites. You will handle IMAC tasks, advanced troubleshooting, and VIP support while ensuring assets are tagged and CMDB records updated.

You will work within ITIL processes, support printers and AV systems, coordinate hardware refreshes, and assist with onboarding for new hires, leveraging a customer-focused mindset and thorough documentation.

Formación

• 1–2 years in L2 desktop support with Windows 10/11, macOS, Microsoft Office, and OS deployment.
• Solid understanding of networking basics (TCP/IP, DNS, WINS) and common network devices (Cisco, HP).
• Experience with mobile devices, printer support, and working in an ITIL-managed environment.
• Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites.
• Valid driver’s license and access to a personal vehicle for multi-location support.

Responsabilidades

• Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support.
• Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes.
• Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding.

Conocimientos

L2 desktop support

Windows 10/11

macOS

Networking basics

ITIL processes

Customer service

Documentation

Multi-site support

Driver's license

Herramientas

Cisco

HP

CMDB

Descripción del empleo

WE‘RE HIRING AS AN L2 DESKTOP SUPPORT TECHNICIAN IN BARCELONA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive L2 Desktop Support Technician to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area.

Join us for a rewarding career in a supportive, family-like environment where you‘ll look forward to coming to work every day.

Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support

Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes

Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding

Requirements

What You Need

1–2 years in L2 desktop support with Windows 10/11, macOS, Microsoft Office, and OS deployment

Solid understanding of networking basics (TCP/IP, DNS, WINS) and common network devices (Cisco, HP)

Experience with mobile devices, printer support, and working in an ITIL-managed environment

Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites

Valid driver’s license and access to a personal vehicle for multi-location support

At Excis, your work matters. You‘ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.