Helpdesk Support Specialist | Barcelona

TransPerfect; Barcelona; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

TransPerfect in Barcelona is seeking an energetic Helpdesk/IT Support Desktop Specialist for a full-time role in our Barcelona office. This associate/mid-level position requires at least 2 years of experience and offers exposure to an enterprise computing environment.

You will troubleshoot, install, and support Windows and Mac platforms, and assist users with peripherals and network basics. Ideal candidates will have strong communication skills, be self-motivated, and capable of documenting

Qualifikationen

• Fluent English language required.
• Strong interpersonal and teamwork abilities.
• Self-motivated with good reasoning.
• Proficient in Windows desktop OS (Windows 11 Pro).
• MacOS knowledge is a plus.
• Comfort with Microsoft Office suite (Outlook, Word, Excel).
• Basic networking knowledge (DHCP, DNS, cabling).
• Experience with antivirus/spyware removal.
• Ability to diagnose and fix problems quickly.
• Good documentation of issues and resolutions.
• Team-oriented and communicative.
• Familiarity with Active Directory is a plus.

Aufgaben

• Provide installation and support of PC and some Apple hardware and software, including peripherals.
• Receive and respond to calls and emails regarding workstation issues.
• Analyze, diagnose, and resolve workstation problems on-site and via remote repair.
• Log, report, and monitor helpdesk requests per procedures.
• Aim for high user satisfaction with timely follow-up and clear communication.

Kenntnisse

Fluent English

Interpersonal skills

Self-motivated

Reasoning skills

Teamwork

Windows knowledge

MacOS knowledge

Office software (Outlook/Word/Excel)

Networking basics (DHCP/DNS)

Antivirus/Spyware removal

Troubleshooting

Documentation of issues/resolutions

Hardware replacement

Active Directory familiarity

Tools

Active Directory

Outlook

Excel

Word

Jobbeschreibung

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
• Knowledge of MacOS is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus