Junior Helpdesk Support Specialist | Barcelona

TransPerfect; Barcelona; On-site; EUR 22,000 - 30,000; Full time

Job summary

TransPerfect in Barcelona is seeking a Junior Helpdesk/Desktop Support Specialist to join our office team. This entry-level role targets 0–2 years of experience and offers exposure to an enterprise IT environment.

You will handle PC setup, peripheral devices, and basic troubleshooting, with a focus on user satisfaction and timely issue resolution. The ideal candidate communicates clearly in English, works well in a team, and is eager to learn Windows 11 Pro, macOS basics, and Office applications

Qualifications

• Fluent in English.
• Entry-level position with 0–2 years of experience.
• Strong troubleshooting and communication skills.
• Windows 11 Pro knowledge; MacOS familiarity desirable.
• Proficiency with MS Office suite (Outlook, Word, Excel).
• Basic networking knowledge: DHCP, DNS, cabling.
• Knowledge of antivirus/spyware removal techniques.
• Ability to diagnose and fix problems.
• Willingness to learn and document issues and resolutions.
• Team-oriented and collaborative work style.

Responsibilities

• Provide installation and support of PC and basic Apple hardware/software including peripherals.
• Respond to incoming calls/emails regarding workstation issues.
• Analyze and resolve workstation and peripheral problems on-site; suggest remote solutions.
• Adhere to logging, reporting and monitoring helpdesk requests.
• Aim for high user satisfaction through timely follow-up and clear communication.

Skills

English

Interpersonal skills

Troubleshooting

Team player

Self-motivation

Tools

Outlook

Word

Excel

Active Directory

MacOS basics

Job description

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)
• Knowledge of MacOS is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus