IT Support Specialist

SmartRecruiters, Inc.; Barcelona; Híbrido; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Hybrid work model

Fridays with reduced hours

Descripción de la vacante

Red Points is seeking an IT Support engineer for our Barcelona office. You’ll provide technical support, troubleshoot hardware and software, and collaborate with our tech team to maintain a secure and efficient IT environment.

You’ll work across Mac, Windows, and Linux systems, manage tools, and contribute to global IT strategies in a dynamic, international setting. Hybrid work, private health insurance, and generous holidays included.

Formación

• Good knowledge of GSuite and Active Directory.
• Experience with OS X/Windows/Linux environments.
• Excellent written and spoken English and Spanish.
• Experience in IT support technician in changing environments.
• Willing to learn.
• Good time management and prioritization skills.

Responsabilidades

• Provide technical support for hardware and software across Mac, Windows, and Linux.
• Manage tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack.
• Contribute to IT strategy on device procurement, networking, security and SSO.
• Software deployment and administration.
• Configure VPN via OpenVPN with SSL certificate authentication.
• Troubleshoot and resolve networking issues (VPN, TCP/IP, WAN, LAN) onsite and remote.
• Document procedures and common issues on Confluence.
• Create and manage Jira tasks, subtasks and due dates.
• Basic network management: VLANs, DNS, Firewall, WiFi, DHCP.
• Provide multimedia support at company events.

Conocimientos

G Suite & Active Directory

OS X / Windows / Linux

Communication skills (English &Spanish

IT support experience

Willing to learn

Time management

Descripción del empleo

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

Job Description

The Role

We're looking for an IT Support engineer that will assist our teams based in our Barcelona office. This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems. You will work hand in hand with our technology team, always in internal teams.

Your day-to-day here

• Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals.
• Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
• Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
• Software deployment and administration.
• VPN configuration through OpenVPN with SSL certificate authentication.
• Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
• Administration and set up of backups.
• Documentation of procedures and most common issues on Confluence platform.
• Management of issues with Jira environment creating tasks,subtasks and due dates.
• Basic network management, VLANs, DNS, Firewall, WiFi, DHCP.
• You will also give multimedia support at our company events.

Qualifications

Requirements

• Good knowledge of GSuite and Active Directory.
• Experience working with OS X/Windows/Linux environments on a professional level.
• Great communication skills, written and spoken in English and Spanish.
• Experience in IT support technician working in changing environments.
• Willing to learn
• Good time management and prioritization skills

Additional Information

What we offer

• A friendly, diverse, and international team.
• You’ll have top‑notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract.
• Fridays we have reduced working hours. And every weekdayduring August.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time.
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal‑opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.