Danish speaking Customer Support Representative

The lemon Consulting; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Salary growth after 7 months

Weekday schedule 08:00-17:00

23 days annual leave

Guidance and tools to reach potential

Descripción de la vacante

The lemon Consulting is seeking a Customer Support Representative in Barcelona area to handle inquiries in Danish and English. The role is on-site with regular weekday hours and a focus on maintaining high SLA adherence and customer satisfaction.

Responsibilities include resolving issues, documenting calls, and collaborating with teams to improve service delivery while ensuring accurate administrative records. Candidates should be fluent in Danish and possess strong IT skills.

Formación

• Native / fluent in Danish (verbal and written).
• English proficiency minimum B2 level.
• At least 1 year of customer service experience.

Responsabilidades

• Handle incoming inquiries via phone, email, chat, or alerts and resolve user needs efficiently.
• Record call details in the system and meet SLA commitments.
• Maintain up-to-date knowledge of services and products for customer applications.
• Escalate issues to senior team members as needed.
• Adhere to project processes and contractual SLA requirements.
• Provide coverage for other agents when absent.
• Collaborate on team projects as requested.
• Manage holiday, sickness, and overtime records.
• Participate in regular team meetings.
• Perform additional tasks to ensure service quality.

Conocimientos

Danish language

English proficiency (B2)

Customer service

IT literacy

Herramientas

Windows OS

MS Office

Descripción del empleo

Position: Customer Support Representative

Location: Barcelona/Malaga/Valencia, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.