Customer Service Representative (Danish/English) (P)

Cross Border Talents; Barcelona; Presencial; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Barcelona is seeking a Customer Service Representative to handle post-sales inquiries in Danish and English. The role involves delivering exceptional service in a fast-paced international environment and being the voice of the company to customers.

You will join a team, participate in training, and have a clear development path. The position is full-time based in a modern central office with 39 hours per week, salary 20,000–23,000 EUR gross per year, plus a performance

Formación

• Fluent or bilingual Danish (C2) for customer interactions.
• Advanced English (C1/C2) for internal docs and communication.
• Excellent verbal and written communication skills.
• Team player with goal-oriented attitude.

Responsabilidades

• Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
• Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
• Customer Advocacy: Striving to achieve high CSAT scores by resolving issues effectively and empathetically.
• Team Contribution: Collaborating with colleagues to maintain a high-performing service environment.

Conocimientos

Danish (C2)

English (C1/C2)

Verbal communication

Teamwork

Descripción del empleo

Customer Service Representative (Danish/English) (P)

Job Openings Customer Service Representative (Danish/English) (P)

About the job Customer Service Representative (Danish/English) (P)

Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona!

What You’ll Be Doing:

As a Customer Service Representative, you’ll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:

• Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
• Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
• Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT) scores by resolving issues effectively and empathetically.
• Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment.

What You’ll Bring to the Team:

• Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level).
• Advanced English: An advanced level of English (C1/C2) is required for internal communication and documentation.
• Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
• Team Spirit & Drive: You’re a positive, goal-oriented team player with a genuine drive for success.

Desired Qualifications:

• Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage.

Contract & Schedule: Full-time, 39 hours/week contract. Monday to Friday, 9:00 - 18:00.
Salary Packag: 20000 - 23000 gross/year, plus the potential to earn up performance bonus.
Location: Work from a modern, central office location in Barcelona, with easy access to transport and amenities.
Training: Fully paid, comprehensive training on our company, products, and services to set you up for success.
Career Development: Access to specialized courses and structured career development programs to help you advance your professional journey.