Customer Service Representative - Danish & English (Remote in Spain)

CPM CX Centre; Barcelona; Híbrido; EUR 8351 - 10.206; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn Learning and certifications

Referral bonus

Descripción de la vacante

A global customer service leader is seeking a Customer Service Representative who is fluent in Danish and has strong English skills. This role involves providing exceptional support through various channels, promoting the brand, and focusing on customer satisfaction. The position offers a hybrid work model from Barcelona with a salary of €9,279 gross annually and excellent career growth opportunities.

Formación

• Fluency in Danish with excellent written and verbal communication skills.
• Strong English language proficiency (written and spoken).
• A genuine passion for helping people and delivering exceptional customer service.
• The ability to understand and respond to customer needs with empathy and compassion.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• A proactive approach to problem-solving and a commitment to finding innovative solutions.

Responsabilidades

• Provide top-notch support to customers through various channels.
• Develop a deep understanding of the product range.
• Analyze customer concerns and implement effective solutions.
• Promote brand values and foster positive customer experiences.

Conocimientos

Fluency in Danish

Strong English proficiency

Customer focus

Empathy

Organizational skills

Problem-solving

Descripción del empleo

Customer Service Representative - Danish & English (Remote in Spain)

1 week ago Be among the first 25 applicants

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Who We Are

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

Our client is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they are committed to sustainability, innovation, and social responsibility. We’re seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

Mission

• Customer Support: Provide top‑notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
• Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
• Problem‑Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

• Language Proficiency: Fluency in Danish with excellent written and verbal communication skills.
• English Language Skills: Strong English language proficiency (written and spoken).
• Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
• Empathy: The ability to understand and respond to customer needs with empathy and compassion.
• Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
• Problem‑Solving: A proactive approach to problem‑solving and a commitment to finding innovative solutions.

Benefits

• Start Date: ASAP
• Hours: 20 Hours/Week
• Work Schedule: Monday to Friday from 1:00 pm to 5:00 pm
• Salary: €9,279 gross per year
• Holidays: 24 calendar holidays / 2 accrued days per month
• Work Model: Hybrid – 6 days per month at the office / Remote options available
• Training: Monday to Friday from 10:00 am to 2:00 pm
• Office Location: Barcelona (La Sagrera)

Additional Perks

• Career Growth: Ongoing training and development.
• Well‑being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn Learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Outsourcing and Offshoring Consulting