Danish-Speaking CS Team Lead in Barcelona

CloserHire; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Bonus up to €200

Relocation support

Zusammenfassung

CloserHire recruits for this client in Barcelona, Spain. The Customer Service Team Leader will guide a team of representatives, ensure high service standards, monitor KPIs and SLAs, and drive continuous improvement. The role emphasizes leadership, training, reporting, and collaboration with Quality and senior operations.

Work hours are Mon-Fri 09:00–18:00. Salary is 20,000 EUR gross annually, with a potential bonus up to 200 EUR. Relocation support of 500 EUR is offered after the first month.

Qualifikationen

• Experience leading customer service teams.
• CRM experience and data-driven performance improvement.
• Ability to communicate in English and Chinese, Danish is a plus.

Aufgaben

• Lead and develop a team of customer service representatives, ensuring high service standards.
• Monitor KPIs and SLAs; drive performance improvement and handle escalations.
• Support training, reporting and continuous improvement initiatives; collaborate with Quality and senior stakeholders.

Kenntnisse

Team leadership

CRM experience

KPI analysis

Customer service processes

English proficiency

Chinese proficiency

Danish language

Salesforce

Tools

Salesforce

Jobbeschreibung

CloserHire recruits for this client in Barcelona, Spain. The Customer Service Team Leader will guide a team of representatives, ensure high service standards, monitor KPIs and SLAs, and drive continuous improvement. The role emphasizes leadership, training, reporting, and collaboration with Quality and senior operations.

Work hours are Mon-Fri 09:00–18:00. Salary is 20,000 EUR gross annually, with a potential bonus up to 200 EUR. Relocation support of 500 EUR is offered after the first month.