Multilingual CS Team Lead – Danish, Chinese & English

Bcrecruitment; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

€200 bonus

Relocation allowance

Descripción de la vacante

Bcrecruitment in Barcelona is seeking a Team Leader for a Danish- and English-speaking customer-service operation supporting an electric-vehicle brand. You will lead and develop a team of customer and consumer service representatives to maintain high service standards and operational performance.

The role is full-time, on-site in Barcelona with a gross annual salary of €20,000, a bonus of up to €200, and a relocation payment of €500 to assist with moving costs.

Formación

• Native or near-native Danish
• Fluent Chinese and English, spoken and written
• Experience leading customer-service teams
• Experience with customer-service processes and best practices
• Ability to analyse KPIs and performance data
• Salesforce or other CRM experience
• Strong communication and feedback skills

Responsabilidades

• Lead and develop a team of customer and consumer service representatives
• Monitor KPIs and SLAs and drive performance improvement
• Handle escalations and work with Quality and senior operational stakeholders
• Support training, reporting and continuous-improvement initiatives
• Coach with clear, regular feedback

Conocimientos

Team leadership

KPI analysis

Communication

Feedback & coaching

Herramientas

Salesforce

CRM systems

Descripción del empleo

Bcrecruitment in Barcelona is seeking a Team Leader for a Danish- and English-speaking customer-service operation supporting an electric-vehicle brand. You will lead and develop a team of customer and consumer service representatives to maintain high service standards and operational performance.

The role is full-time, on-site in Barcelona with a gross annual salary of €20,000, a bonus of up to €200, and a relocation payment of €500 to assist with moving costs.