Danish-Speaking Team Leader – Barcelona, Spain

CloserHire; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Bonus up to €200

Relocation support

Job summary

CloserHire recruits for this client in Barcelona, Spain. The Customer Service Team Leader will guide a team of representatives, ensure high service standards, monitor KPIs and SLAs, and drive continuous improvement. The role emphasizes leadership, training, reporting, and collaboration with Quality and senior operations.

Work hours are Mon-Fri 09:00–18:00. Salary is 20,000 EUR gross annually, with a potential bonus up to 200 EUR. Relocation support of 500 EUR is offered after the first month.

Qualifications

• Experience leading customer service teams.
• CRM experience and data-driven performance improvement.
• Ability to communicate in English and Chinese, Danish is a plus.

Responsibilities

• Lead and develop a team of customer service representatives, ensuring high service standards.
• Monitor KPIs and SLAs; drive performance improvement and handle escalations.
• Support training, reporting and continuous improvement initiatives; collaborate with Quality and senior stakeholders.

Skills

Team leadership

CRM experience

KPI analysis

Customer service processes

English proficiency

Chinese proficiency

Danish language

Salesforce

Tools

Salesforce

Job description

€20,000 EUR gross anually. Team Leader (XPENG) in Barcelona, Spain.

What you'll actually take home

€20,000 EUR gross anually

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly.

Everything else in the package

You also get up to 200€ in bonus.

The job itself

The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer

Day to day that means the Customer Service Team, leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team, leadership + Customer Service, operations + KPI/SLA Management + Performance, and improvement + Consumer Experience.

What you need to bring

• Strong communication and feedback skills
• Salesforce or CRM experience
• Ability to analyse KPIs and performance data
• Experience with customer service processes and best practices
• Fluent Chinese and English, spoken and written
• Previous experience managing customer service teams
• Native or near-native level of Danish

Moving there

To get you on the ground: relocation payment €500 reimbursed after month 1.

Life in Spain

Climate, food and late nights, plus a deep international jobs market if you stay on.

Next steps

• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.