Danish Team Leader – Relocate from Denmark to Barcelona

CloserHire; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation support

€500 relocation reimbursement

€200 bonus potential

Job summary

CloserHire is recruiting for a Customer Service Team Leader to relocate to Barcelona, Spain. You will lead a team of customer service representatives, ensuring high service standards and operational performance, with KPI and SLA monitoring and continuous improvement initiatives.

The role requires managing training, reporting, and collaboration with Quality and senior stakeholders. Relocation support is provided, and the work schedule is Mon-Fri 09:00–18:00.

Qualifications

• Experience leading customer service teams.
• Fluent in Chinese and English; Danish is a plus.
• Ability to analyse KPIs and performance data.
• Knowledge of CRM processes and best practices.
• Experience with Salesforce or similar CRM systems.

Responsibilities

• Lead and develop the Customer Service Team to ensure high service standards.
• Monitor KPIs and SLAs; drive performance improvements.
• Collaborate with Quality and senior stakeholders; support training and reporting.
• Oversee daily operations and scheduling (Mon-Fri 09:00–18:00).

Skills

Customer service

Team leadership

KPI monitoring

Performance analysis

Communication

Multilingual (Chinese/English/Danish)

Tools

Salesforce

Job description

Still in Denmark? This role is in Barcelona, Spain and the move is paid for. €20,000 EUR gross anually.

Where this job is

To be clear before you read on: the job is in Barcelona, Spain, not in Denmark. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Relocation payment €500 reimbursed after month 1

What you'll earn in Spain

€20,000 EUR gross anually

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly.

The role

The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer

Day to day that means the Customer Service Team, leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team, leadership + Customer Service, operations + KPI/SLA Management + Performance, and improvement + Consumer Experience.

What you need

• Strong communication and feedback skills
• Salesforce or CRM experience
• Ability to analyse KPIs and performance data
• Experience with customer service processes and best practices
• Fluent Chinese and English, spoken and written
• Previous experience managing customer service teams
• Native or near-native level of Danish

The rest of the package

You also get up to 200€ in bonus.

Living in Spain

Climate, food and late nights, plus a deep international jobs market if you stay on.

How the move actually works

• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Spain

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.