Danish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Fully paid relocation package

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. You will provide expert support to Danish customers for fitness trackers and wellness apps, handling troubleshooting, inquiries, and education on maximizing data insights.

The role requires native Danish, strong communication, and a willingness to relocate to Sofia. You will work with a dynamic team, receive fully paid training, health insurance, and relocation

Qualifications

• Native or fluent Danish (spoken and written).
• Willingness to relocate to Sofia for this position.
• Strong problem-solving skills and customer focus.

Responsibilities

• Deliver expert, empathetic support to Danish-speaking customers regarding their fitness trackers and wellness ecosystem.
• Assist users with technical troubleshooting for device syncing, application connectivity, and hardware inquiries.
• Promote healthy living by educating users on maximizing fitness data and wellness insights.
• Maintain high levels of customer satisfaction by resolving inquiries via phone, email and live chat.
• Document user feedback to help improve the fitness and wellness technology experience.
• Collaborate with cross-functional teams to stay updated on software updates and fitness feature rollouts.
• Represent the Fitbit brand with professionalism and enthusiasm during interactions.

Skills

Danish language

Customer support

Communication skills

Problem solving

Job description

Danish Speaking Fitbit Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class international brands. We specialize in sourcing multilingual professionals for exciting career opportunities across the continent, including the most sought-after Danish-speaking jobs in the industry.

Job Overview

Are you passionate about technology and personal wellness? We are currently seeking a motivated candidate for the Danish Speaking Fitbit Customer Support Specialist position in Bulgaria to provide world-class assistance to users of industry-leading fitness wearable devices. This is an exceptional opportunity to advance your career within the global fitness and wellness sector while enjoying a high quality of life in one of Europe’s most vibrant capitals.

Key Responsibilities

• Deliver expert, empathetic support to Danish-speaking customers regarding their fitness trackers and wellness ecosystem.
• Assist users with technical troubleshooting for device syncing, application connectivity, and hardware inquiries.
• Promote a culture of health by educating users on how to maximize their fitness data and wellness insights.
• Maintain high levels of customer satisfaction by resolving inquiries through phone, email, and live chat channels.
• Document user feedback to help improve the fitness and wellness technology experience.
• Collaborate with cross-functional teams to stay updated on the latest software updates and fitness feature rollouts.
• Represent the Fitbit brand with professionalism and enthusiasm during every client interaction.
• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for the fitness and wellness industry and wearable technology.
• Strong problem-solving skills with a focus on delivering excellent customer experiences.
• Excellent communication skills and ability to work in a dynamic office environment in Sofia.
• Willingness to relocate to Sofia for this career-defining Danish Speaking Fitbit Customer Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are an expert in fitness and wellness support.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Sofia is a hidden gem for professionals seeking high-quality jobs in Bulgaria. With a unique blend of historical architecture, a vibrant café culture, and stunning mountain views just minutes from the city center, Bulgaria offers a rich cultural experience. The weather is pleasant, and the cost of living allows for an excellent lifestyle, making your relocation to Bulgaria a smart professional and personal decision.

Beyond the workplace, life in Bulgaria is defined by warm hospitality, world-class local cuisine, and a thriving expat community. As you settle into your new home, our relocation experts ensure that your transition to Bulgaria is seamless. Whether you are exploring the nightlife or enjoying the local fitness scene, you will find that living in Bulgaria provides the perfect balance for your new adventure.