DACH Pharma Customer Success Manager | Hybrid

Qualifyze; Barcelona; Hybrid; EUR 31,000 - 42,000; Full time

Benefits offered by this job

Compensation package (annually revised

Vacation package with tenure

Private health care, fitness and meal‑

Development budget

Hybrid work mode with up to 3 months/€

Tools & equipment

Annual in-person company event in EU

Great team to work with

Job summary

Qualifyze is seeking a Customer Success Manager to manage a portfolio of accounts across the DACH region. You will be the primary contact through the customer lifecycle, ensuring adoption, retention, and satisfaction while collaborating with Senior CSMs, Account Managers and cross-functional teams.

You will guide clients through audits, support onboarding, and drive CSAT, NPS and renewal metrics. A proactive, organized mindset and interest in life sciences are essential.

Qualifications

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).
• Excellent communication and interpersonal skills in English and German. Any additional languages are a plus.
• Strong organizational skills and attention to detail.
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus.
• Interest in the pharma or life sciences industry.
• Experience working with CRM tools (HubSpot preferred).

Responsibilities

• Build and maintain strong relationships with pharmaceutical clients post-sale.
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.
• Conduct regular check-ins and act as the first point of contact for operational and support matters.
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.
• Share customer feedback and data insights to improve our product and services.

Skills

Customer success

Account management

Client support

English

German

Tools

HubSpot

Job description

Qualifyze is seeking a Customer Success Manager to manage a portfolio of accounts across the DACH region. You will be the primary contact through the customer lifecycle, ensuring adoption, retention, and satisfaction while collaborating with Senior CSMs, Account Managers and cross-functional teams.

You will guide clients through audits, support onboarding, and drive CSAT, NPS and renewal metrics. A proactive, organized mindset and interest in life sciences are essential.