APAC Customer Success Manager – Life Sciences

Qualifyze; Barcelona; Hybrid; EUR 31.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Vacation package

Private health care

Development budget

Hybrid work mode & remote up to 3mo

Great tools & kit

Annual all-hands Europe event

Exceptional team

Zusammenfassung

Qualifyze is seeking a Customer Success Manager to manage a portfolio of accounts in the APAC market, acting as the main point of contact throughout the customer lifecycle. You will collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

The role emphasizes building relationships post-sale, guiding clients through audit journeys, onboarding and ensuring high satisfaction while tracking CSAT, NPS, renewal and retention metrics.

Qualifikationen

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).
• Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus.
• Strong organizational skills and attention to detail.
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
• Comfortable in a dynamic, fast-paced, and changing environment — startup/scale-up experience is a plus.
• Interest in pharma or life sciences industry.
• Experience working with CRM tools (HubSpot preferred).

Aufgaben

• Build and maintain strong relationships with pharmaceutical clients post-sale.
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.
• Conduct regular check-ins and act as the first point of contact for operational and support matters.
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.
• Share customer feedback and data insights to improve our product and services.

Kenntnisse

Customer-facing experience

CRM tools

English

Chinese

Tools

HubSpot CRM

Jobbeschreibung

Qualifyze is seeking a Customer Success Manager to manage a portfolio of accounts in the APAC market, acting as the main point of contact throughout the customer lifecycle. You will collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

The role emphasizes building relationships post-sale, guiding clients through audit journeys, onboarding and ensuring high satisfaction while tracking CSAT, NPS, renewal and retention metrics.