Scaled Customer Success Manager (DACH) | Migration & Growth

Serrala Group GmbH; Barcelona; Presencial; EUR 80.000 - 110.000; Jornada completa

Descripción de la vacante

Serrala seeks a Scaled Customer Success Manager in Barcelona to own the success of a 1,500+ customer portfolio across cloud and on-premise environments. You will lead migration to Cloud, drive adoption, and safeguard retention in a multi-year transformation, partnering with key internal teams.

You must be a native German speaker with English proficiency, capable of designing playbooks, health scoring, and automation to improve data hygiene and standardized engagement across the portfolio.

Formación

• 5+ years in Customer Success management.
• Experience handling 200+ accounts.
• Native German, fluent English.
• Familiar with CS platforms such as Planhat.
• CRM experience with Salesforce.

Responsabilidades

• Migrate and retain a high-volume SMB/Mid-Market portfolio.
• Design playbooks, health scoring, and Early Warning System.
• Drive renewals and manage escalations.
• Coordinate with Sales, Consulting, Support, and Product.
• Monitor health signals and use data for engagement.

Conocimientos

Customer Success

High account volume

German language

English proficiency

Planhat

Salesforce

Herramientas

Planhat

Salesforce

Descripción del empleo

Serrala seeks a Scaled Customer Success Manager in Barcelona to own the success of a 1,500+ customer portfolio across cloud and on-premise environments. You will lead migration to Cloud, drive adoption, and safeguard retention in a multi-year transformation, partnering with key internal teams.

You must be a native German speaker with English proficiency, capable of designing playbooks, health scoring, and automation to improve data hygiene and standardized engagement across the portfolio.