Customer Success Manager DACH

Enginy; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Cobee remuneration

Pension plan

Short Fridays

WFH allowance

Anywhere weeks

Gym discount

Free fruit

Learning & conferences

Career growth

Team events

Collaborative culture

Job summary

Enginy AI, a Barcelona-based startup, is seeking a Customer Success Manager DACH to own the German-speaking customer journey and ensure renewals and growth.

You will manage onboarding, build trusted relationships with stakeholders, monitor health scores, and collaborate with product and sales to maximize value.

Native German, 2-5 years in B2B SaaS, strong communication and ownership, and familiarity with CRM tools are required.

Qualifications

• Native German speaker.
• 2-5 years experience in Customer Success in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Lead onboarding and ensure customers reach their first value milestone.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.

Skills

Native German speaker

2-5 years CS in B2B SaaS

Strong communication

Relationship building

CRM proficiency

Tools

CRM tools

Job description

Enginy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline - no wasted time, just results.

After successfully raising €5 million in a landmark seed funding round, we are looking to grow our teams and scale in key markets..

We're looking for a Customer Success Manager DACH to build and own Enginy's IT, security, and compliance infrastructure as we grow.

About the role

As Customer Success Manager DACH, you will manage a portfolio of customers in the German-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers

Customer Success

• Lead onboarding and ensure customers reach their first value milestone
• Build strong relationships with key stakeholders

Account Management

• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health

About you

• Native German speaker
• 2-5 years experience in Customer Success in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

What we offer

Competitive salary tailored to your experience.

Enticing performance bonuses that you won't see anywhere else.

Flexible remuneration through Cobee.

Pension Plan through Arca

Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)

Full Work From Anywhere weeks during August & End of the year.

A discount on a premium gym (with spa access) just a step away.

Free fresh fruit to help you care for your health.

Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

Career growth opportunities, as we won't let your dedication and results go unnoticed.

Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.