Customer Support Agent (Basque)

David Kennedy Recruitment; Barcelona; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Permanent contract in Spain

5 weeks of paid initial training

39-hour working week with rotating Sh

Annual gross salary + annual bonus

Modern offices in Barcelona with team‑

Job summary

David Kennedy Recruitment is partnering with a leading airline to onboard Basque-speaking Customer Support Advisors in Barcelona. The role involves assisting passengers with travel inquiries, providing clear information on services and policies, and resolving issues throughout their journey.

Responsibilities include handling reservations, baggage questions, check-in support, and flight disruptions while delivering a positive customer experience in a fast-paced environment.

Qualifications

• Fluency in Basque and English (B2) required.
• Strong communication and customer-service skills.
• Calm and professional approach with stressed passengers.

Responsibilities

• Assist passengers with flight reservations, amendments and cancellations.
• Provide information on baggage allowances and missing baggage.
• Support online check-in, boarding inquiries, and travel documents.

Skills

Basque language

English (B2)

Job description

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.

In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations

Position: Customer Service Advisor

Location: Barcelona, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Assist passengers with flight reservations, booking amendments and cancellations
• Provide information about baggage allowances, delayed luggage and missing baggage
• Support customers with online check-in, boarding enquiries and travel documentation
• Assist passengers affected by flight disruptions and respond to refund requests
• Handle customer complaints and resolve travel-related issues in a professional manner
• Explain airline policies, procedures and available options clearly
• Deliver a positive customer experience through effective communication and problem-solving

REQUIREMENTS

• Fluency in Basque + English B2
• Strong communication and customer-service skills
• Ability to understand customer concerns and provide clear, helpful solutions
• Calm and professional approach when dealing with stressed or dissatisfied passengers
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset and ability to work in a fast-paced environment

BENEFITS

• Permanent employment contract in Spain, including applicable statutory benefits and entitlements
• Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
• 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
• Gross annual salary plus a gross annual bonus
• Modern offices in Barcelona with a terrace, comfortable facilities and team events
• Genuine opportunities for professional development and career growth within an international company