Basque-Speaking Travel Support Advisor

David Kennedy Recruitment; Barcelona; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Permanent contract in Spain

5 weeks of paid initial training

39-hour working week with rotating Sh

Annual gross salary + annual bonus

Modern offices in Barcelona with team‑

Job summary

David Kennedy Recruitment is partnering with a leading airline to onboard Basque-speaking Customer Support Advisors in Barcelona. The role involves assisting passengers with travel inquiries, providing clear information on services and policies, and resolving issues throughout their journey.

Responsibilities include handling reservations, baggage questions, check-in support, and flight disruptions while delivering a positive customer experience in a fast-paced environment.

Qualifications

• Fluency in Basque and English (B2) required.
• Strong communication and customer-service skills.
• Calm and professional approach with stressed passengers.

Responsibilities

• Assist passengers with flight reservations, amendments and cancellations.
• Provide information on baggage allowances and missing baggage.
• Support online check-in, boarding inquiries, and travel documents.

Skills

Basque language

English (B2)

Job description

David Kennedy Recruitment is partnering with a leading airline to onboard Basque-speaking Customer Support Advisors in Barcelona. The role involves assisting passengers with travel inquiries, providing clear information on services and policies, and resolving issues throughout their journey.

Responsibilities include handling reservations, baggage questions, check-in support, and flight disruptions while delivering a positive customer experience in a fast-paced environment.