Fashion Customer Service Representative with Spanish

TP; Barcelona; Sur place; EUR 16 623 - 20 318; Temps partiel

Avantages offerts par ce poste

Career growth opportunities

Dynamic work environment

Team building activities

Résumé du poste

TP, a leading contact center provider, is seeking customer service professionals in Barcelona. The role involves handling customer calls, managing orders, and enhancing client satisfaction. Ideal candidates are confident, articulate, and possess C2 Spanish and C1 English language skills. This temporary position offers 38.5 hours per week with a gross salary of €18,471 per year. We promote career growth within a dynamic and diverse international environment and value diversity and inclusion in our workforce.

Qualifications

• Confident and enthusiastic individual.
• Ability to work well as part of a team as well as independently.
• Well organized, reliable, and thorough.

Responsabilités

• Receive incoming telephone calls from new and existing customers.
• Manage customers' orders, changes, and returns.
• Provide an excellent customer service experience.

Connaissances

C2 Level of Spanish

C1 Level of English

Exceptional communication skills

Attention to detail

Data accuracy

Description du poste

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service delivery
• Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic
• The ability to work well as part of a team as well as independently
• C2 Level of Spanish and C1 (or higher) level of English
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

• 38.5hs/week from Monday to Friday, between 9.00 and 19.00
• Temporary 2 months contract
• Salary: 18.471 € gross/year
• This is an on site job so living in the Barcelona area is a requirement
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities
• Dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.