Customer Support Specialist - Spanish & English (Airline Project)

Cross Border Talents; Sevilla; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Training provided

International team

Brand in aviation industry

Job summary

Cross Border Talents is recruiting a Spanish & English Customer Support Specialist for a major Spanish Airline. The role is based on-site in Lisbon, Portugal, handling flight bookings, inquiries, and customer care with a focus on passenger satisfaction.

The ideal candidate is fluent in Spanish with English at B1 level and ready to relocate to Lisbon. Immediate start date is September 17, 2026, and the position offers full-time employment with training provided.

Qualifications

• Native or high fluency in Spanish.
• English at least B1 level.
• Based in Lisbon or Spain and prepared to relocate to Lisbon for on-site work.
• Immediate joiners required; Start date September 17, 2026.

Responsibilities

• Handle incoming customer inquiries via phone and email for flight bookings and general questions.
• Provide accurate information on flight schedules, ticketing, and airline policies.
• Resolve passenger issues promptly while maintaining high customer satisfaction.
• Document all customer interactions clearly in the system.

Skills

Spanish (native/high fluency)

English (B1)

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.