Bilingual Customer Support Advisor - Basque/English (On-site)

Boeva Tech; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Job summary

Boeva Tech is seeking a Customer Support Advisor to serve Basque (Euskera) and English speakers from Barcelona on-site. You will handle inquiries across phone, email, and chat, and ensure smooth order processing and after-sales support.

This role requires native-level Basque and Spanish with very good English, plus strong communication and problem-solving skills in a dynamic retail environment. On-site work with rotating shifts is expected.

Qualifications

• Fluency in Spanish and Basque (Euskera).
• Very good command of English.
• Strong communication skills and customer orientation.
• Proactive, organized with attention to detail.

Responsibilities

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.

Skills

Spanish

Basque (Euskera)

English

Job description

Boeva Tech is seeking a Customer Support Advisor to serve Basque (Euskera) and English speakers from Barcelona on-site. You will handle inquiries across phone, email, and chat, and ensure smooth order processing and after-sales support.

This role requires native-level Basque and Spanish with very good English, plus strong communication and problem-solving skills in a dynamic retail environment. On-site work with rotating shifts is expected.