Customer Success Representative - German Speaking

Ingram Micro; Santander; On-site; EUR 28,000 - 42,000; Full time

Job summary

Ingram Micro is hiring a Cloud Customer Success Representative to support German partners from Barcelona. The role focuses on delivering an outstanding customer experience, driving recurring revenue, and ensuring high partner satisfaction within a dynamic cloud environment.

The successful candidate will work under the European Customer Success CoE, collaborating with cross-functional teams to optimize partner success and platform adoption.

Qualifications

• Bachelor\'s degree or relevant additional experience in related field.
• 1–2 years of experience in sales, account management, consulting or customer success.
• Excellent verbal and written communication skills with strong analytical and problem-solving abilities.
• Fluent English with native German language skills.

Responsibilities

• Ensure partners receive the best customer experience.
• Act as the initial point of contact for accounts in the aligned territory.
• Engage partners regularly and upsell Ingram Micro Cloud offerings to drive subscriptions.
• Contribute to onboarding, issue resolution, and customer success processes.
• Drive customer success strategies and collaborate with sales, vendor management and finance teams.

Skills

Communication skills

Analytical thinking

Sales skills

Customer success

Team player

Education

Bachelor\'s degree

Tools

SaaS platforms

CRM systems

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description:

About Us:

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners.They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines.The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key responsibilities:

• Ensurepartners receivebest customer experience possible.
• Act as theIngramMicroCloudinitialpoint of contactaccounts in an aligned territory
• Ensurepartners areregularlyengaged,updated, upskilledon newIngramvendors and offeringsto encouragea ‘never lose a subscription’ approach.
• Contributeto the development ofthe hub,service desk processes and procedures,to provide timelyonboarding,resolution on issuesand customer success.
• Supportpartnersawareness of customer success methodologiessothey candrive a customer success strategy within their own business
• With proactive engagement, serve astheVoice of thePartnerby soliciting andpresentingbusinessfeedback tosales,vendor managementand finance teams.
• Collaborateand share best practices amongstteam membersto continuously improvecustomerexperience,increase revenue,customer retention and growth.
• KPI’s for the role are ongoingpartnerNRR within the aligned territory.
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you’ll bring

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
• Bachelor’s degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.

Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
• Excellent written English and native in German

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