Customer Success Representative - German Speaking

Ingram Micro Czech Republic; Barcelona; On-site; EUR 30,000 - 48,000; Full time

Job summary

Ingram Micro Czech Republic is hiring a Cloud Customer Success Representative to support our German partners in Barcelona. The role focuses on delivering exceptional customer experience to drive recurring revenue, retention, and expansion of strategic vendor lines.

The successful candidate is a self-starter who thrives in a fast-paced, global tech environment and reports to the Manager of European Customer Success CoE.

Qualifications

• Excellent verbal and written communication skills.
• Sales orientation with a customer focus.
• 1–2 years of experience in sales, account management, consulting or customer success.
• Bachelor's degree or relevant additional experience.
• Attention to detail with expeditious execution and a passion for exceptional customer experience.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Ensure partners receive the best customer experience possible.
• Act as the Ingram Micro Cloud initial point of contact for accounts in the aligned territory.
• Engage partners regularly and upskill them on new Ingram vendors and offerings to promote subscription retention.
• Contribute to hub/service desk processes for timely onboarding and issue resolution.
• Support awareness of customer success methodologies to drive a partner's strategy.

Skills

Verbal communication

Written communication

Sales skills

Customer focus

Account management

Education

Bachelor's degree

Job description

About Us:

Accelerate your career. Join the organization that’s driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Description

About Us: Accelerate your career. Join the organization that’s driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we're inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key Responsibilities

• Ensure partners receive best customer experience possible.
• Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a 'never lose a subscription' approach.
• Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
• Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
• KPIs for the role are ongoing partner NRR within the aligned territory.
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What You'll Bring

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
• Bachelor's degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.