Customer Success & Order-to-Cash Specialist

Esteve Group; Barcelona; On-site; EUR 40,000 - 55,000; Full time

Job summary

Esteve Group in Barcelona seeks a proactive Customer Service / Order-to-Cash specialist to coordinate between customers, the commercial team, Supply Chain, and logistics, ensuring a seamless order cycle and high service levels.

You will manage orders, inquiries, incidents and documentation, provide agile responses, support the sales team, and drive continuous improvement across processes and tools such as SAP and Salesforce.

Qualifications

• Experience in end-to-end Order-to-Cash management.
• Strong customer service and incident management skills.
• Ability to analyze data to support decisions and process improvements.
• Knowledge of CRM platforms (Salesforce or similar) and ERP tools like SAP.

Responsibilities

• Manage the complete order cycle from receipt to delivery and invoicing.
• Serve as the main contact for customers and internal stakeholders, handling inquiries and incidents.
• Support the sales team with operational tasks and coordination of campaigns and agreements.
• Contribute to customer success initiatives, driving satisfaction, loyalty and growth.
• Prepare reports on sales, orders, service levels, and operational indicators, and identify opportunities for improvement.

Skills

CRM

O2C process

Data analysis

SAP

Education

Advanced Vocational Training / Business Admin related

Tools

Salesforce

Microsoft Excel

SAP

Job description

Esteve Group in Barcelona seeks a proactive Customer Service / Order-to-Cash specialist to coordinate between customers, the commercial team, Supply Chain, and logistics, ensuring a seamless order cycle and high service levels.

You will manage orders, inquiries, incidents and documentation, provide agile responses, support the sales team, and drive continuous improvement across processes and tools such as SAP and Salesforce.